Frequently Asked Questions

Yes. We can help with maintenance such as rhodium plating, tightening stones, resizing, inspections, and general service. For some services, local care may be safer because mailing jewelry back and forth requires proper insurance. If you would like Diamond Studio to help, email contact@diamondstudio.com and include your name, order number, and the service you need.

No, Diamond Studio does not directly insure jewelry. We recommend arranging coverage through a third-party jewelry insurance provider or asking your home insurance provider about adding jewelry coverage.

For jewelry worn daily, we recommend an inspection every 6 to 12 months. This is especially helpful for rings with prongs, pave details, accent stones, or delicate settings.

We can assist with resizing, but we strongly recommend using a trusted local jeweler when possible to avoid the risk of shipping valuable jewelry. If the ring must be sent back to us, email contact@diamondstudio.com with your name and order number. Shipping costs both ways are the buyer's responsibility.

We usually communicate through live chat or email so every detail about your order is documented clearly. If a phone call is needed, email contact@diamondstudio.com with your phone number and one of our managers can arrange a call.

Yes. Email contact@diamondstudio.com with a link to the item or diamond you are considering, and we can help provide additional photo or video information when available.

You can reach us through live chat when a representative is online, or email contact@diamondstudio.com. Email replies typically take 12 to 24 hours.

Contact us as soon as possible at contact@diamondstudio.com and include your name and order number. We will help if the order has not moved too far into production. Please allow 12 to 24 hours for a response.

No. We aim to offer fair pricing to all customers, whether they are individual buyers or dealers.

A ring can be sent back to us for resizing, but we strongly advise having resizing done locally to reduce the risk of shipping loss or theft. If you need to send it back, email contact@diamondstudio.com with your name and order number. Shipping costs back and forth are the buyer's responsibility.

If you are unsure, contact us before ordering so we can help you choose the best approach. For surprise rings, we can offer guidance, but sizing is always most accurate when measured professionally.

Yes. Our diamonds and gemstones are authentic, and our jewelry can include appraisal or certification documentation depending on the item.

We typically use an in-house grading approach to help reduce costs for customers, while basing the standards on GIA grading principles.

The Four Cs are cut, color, clarity, and carat weight. Together, they describe how a diamond looks, how it performs, how rare it is, and how it is valued.

Cut describes brilliance and sparkle, color describes how colorless the diamond appears, clarity describes natural inclusions or blemishes, and carat describes weight. The best choice balances all four instead of focusing on only one grade.

Cut refers to how well a diamond has been shaped and faceted. A strong cut helps light enter and return through the diamond, creating brightness, fire, and sparkle.

We can make diamond jewelry in many popular shapes. If you see a setting you like but want a different diamond shape, email contact@diamondstudio.com with the setting, diamond shape, carat weight, clarity, and color you are considering.

Eye clean means a diamond has no obvious inclusions visible to the naked eye under normal viewing conditions. This can vary by diamond, so detailed photos, videos, or expert review are helpful before purchase.

White gold can look slightly warmer over time as the rhodium plating wears down. Re-plating with rhodium can restore the bright white finish, and the frequency depends on wear, body chemistry, and daily activity.

Conflict-free diamonds are sourced and traded through channels intended to avoid funding conflict or human rights abuses. Many diamonds are supported by Kimberley Process standards or additional supplier policies.

Yes. For custom work or engraving requests, email contact@diamondstudio.com with your name, order number if available, and the details of what you would like to customize.

We make jewelry in real gold and platinum. We do not use nickel in our jewelry.

Yes. Our jewelry is made without nickel, which helps make it suitable for customers with common metal sensitivities.

The difference is gold purity. 10k is the most durable and contains the lowest gold content, 14k offers a strong balance of durability and richness, and 18k has a higher gold content with a warmer, richer appearance.

Natural diamonds form in the earth over a very long period of time. Lab grown diamonds are created in a controlled environment. Both are real diamonds with the same core chemical composition, but they differ in origin.

When certification is available for a diamond, we can help provide the relevant documentation or details before purchase. Contact us with the diamond or item you are considering.

Start with the look you want, then balance shape, size, cut quality, color, clarity, and budget. If you are unsure, contact us and we can help compare options.

Yes. If you have a preferred shape, carat weight, color, clarity, or other specification, email us and we can help determine what is possible.

Buy from a reputable jeweler, review available documentation, and ask for details such as appraisal or certification information. We can also help explain the diamond details before purchase.

We can help guide you on maintenance and may be able to assist with service needs. For frequent cleaning or routine maintenance, a trusted local jeweler is often the safest option.

Yes. We can help explain diamond quality, compare options, and guide you through the tradeoffs between size, appearance, grades, and budget.

Ask about the diamond's source, supplier standards, and available documentation. We aim to provide clear information so customers can make a comfortable decision.

We work to keep pricing competitive by offering direct, transparent value and avoiding unnecessary markups where possible.

Lab grown diamonds are often chosen by customers who want a modern diamond option with a different origin than mined diamonds. Contact us if sustainability is an important part of your decision.

Yes. Contact us with the item or diamond you are interested in and we can advise what photos, videos, or consultation support may be available.

Yes. Email contact@diamondstudio.com with the style, metal, diamond shape, carat weight, and any details you want included so we can review the request.

Yes. We can discuss custom engagement ring ideas, including setting style, metal, diamond shape, and stone specifications.

Engraving may be available on eligible designs. Contact us after ordering or before checkout so we can confirm what is possible for the specific ring.

Contact us with the diamond measurements and the setting you are interested in. We can review whether the setting can be made to fit your stone.

Lab grown diamonds are created in specialized facilities using technology that recreates the conditions needed for diamond growth.

To the naked eye, a well-cut lab grown diamond and a natural diamond can look the same. The main difference is origin, which is usually confirmed through grading and testing.

A jeweler may need specialized testing equipment or grading documentation to confirm whether a diamond is lab grown or natural. Visual inspection alone is not always enough.

Email contact@diamondstudio.com before ordering with the item you want and the date you need it. We will let you know what timing may be possible.

We accept PayPal, Shop Pay including installment options where available, Google Pay, Meta Pay, and major credit cards.

We do not offer in-house financing. Depending on availability and location, PayPal Pay Later, PayPal Credit, or Shop Pay installments may be available at checkout and are subject to each provider's terms.

We do not charge sales tax on our products.

If you live outside the USA, your country may require taxes, customs, or duties. Please check with local government or customs officials before ordering.

We do not offer additional discounts outside of our listed offers and pricing, because our products are already priced competitively compared with many retailers.

We try to keep our prices as low as possible. If you find a major competitor with a better price, send us the URL and we can review whether a price match is possible. Terms and conditions may apply.

Shop Pay installments may be available at checkout, depending on eligibility and location.

We do not offer traditional layaway. Shop Pay installments may be available at checkout, and our made-to-order jewelry can be ordered when you are ready.

Payment issues are often resolved by contacting your payment provider. If the issue continues, email contact@diamondstudio.com and we will see how we can assist.

We do not charge sales tax in the USA. International customers may be responsible for taxes, customs, or duties charged by their country.

We offer a 60-day money back guarantee on jewelry, a lifetime warranty on clarity enhanced and lab created diamonds against cracking, damage, and cloudiness while the diamond is in your possession, and a lifetime warranty on lost or loose melee and accent stones. For lost or stolen jewelry, we strongly recommend third-party jewelry insurance.

Email contact@diamondstudio.com with your name, order number, and the reason for the refund request so our team can review the next steps based on the order and return policy.

We do not currently list a separate military discount. Our goal is to keep pricing competitive for every customer.

Checkout does not typically support splitting one order across multiple credit cards. If you need help with payment options, contact us before placing your order.

Yes. Transactions are protected through secure checkout systems and encrypted payment processing, including SSL protection for sensitive data.

Your information is treated as private and confidential. We do not share customer information with third parties for unrelated use.

Email contact@diamondstudio.com and describe the issue. Screenshots or a short video are helpful so we can understand and resolve the problem faster.

If live chat is unavailable or not working, email contact@diamondstudio.com with your question and any helpful details.

No. We do not share your information with third parties for unrelated use, and we take customer privacy seriously.

Email contact@diamondstudio.com with your name, order number, and return request. Our team will confirm eligibility and provide the next steps.

Return eligibility can depend on the item, customization, resizing, engraving, and timing. Contact us before sending anything back so we can confirm the correct process.

Natural diamonds can be exchanged for 100% credit toward a new natural diamond when the new diamond is at least twice the original value. Lab grown diamonds can be exchanged for 100% credit toward a new lab grown diamond when the new diamond is at least twice the original value.

If you returned an item and have not received confirmation or a refund, email contact@diamondstudio.com with your name, order number, and return tracking number.

Yes. We offer worldwide shipping, and shipping is free.

Shipping is free worldwide. We typically ship by FedEx or EMS depending on the destination.

Yes. During checkout, you can enter a billing address and a separate shipping address.

Yes. Shipments are insured in transit, and purchases require a signature at delivery. If you need local carrier pickup, contact us so we can review options.

If tracking shows an issue or your package appears misplaced, contact us right away with your order number and tracking number so we can investigate with the carrier.

Many orders take around two weeks to arrive, though timing depends on production, destination, shipping service, and customs for international orders.

Yes. You can use the chat widget and select Track my order, then enter your order number and email address. Tracking details are also provided when available.

We use secure protective packaging and make sure packages are insured for peace of mind.

Shipping is free worldwide.

In the USA, we typically ship with FedEx. Outside the USA, the carrier can vary, but in many cases we use FedEx or EMS.

Yes. Packages are insured against loss or theft while in transit.

Yes, in many cases we can help arrange a FedEx hold. Email contact@diamondstudio.com with your name, tracking number, and order number.

No. Due to insurance and logistics requirements, we do not ship to PO boxes or APO addresses. A physical address with someone available to sign is required.

We use secure packaging designed to protect your jewelry in transit, and our packages are insured for peace of mind.

Yes. After placing your order, email contact@diamondstudio.com with your name and order number so we can assist with gift wrapping when available.

Yes. Email contact@diamondstudio.com after ordering with your name, order number, and the message you would like included.

No. We use a third-party logistics company so our company name and address are not visible on the return shipping address.

If you cannot find the answer you need, contact us through live chat or email contact@diamondstudio.com and a customer service representative will assist you.

If live chat is offline, send your question to contact@diamondstudio.com and we will do our best to help you choose the right item.

No. We are a jewelry manufacturer and operate independently.

Please include your name, order number if you have one, the product link if relevant, and a clear description of the question or issue.